Very well organised, and very friendly and helpful. Small touches like the Penguin ladies who helped us with skis and down the stairs are a HUGE bonus for families travelling with young children, and I’ve never seen that level of attention to detail at other resorts. Ski instructors we had (Norman and Molly) were great, and gave us exactly what we were looking for. Bus drivers very efficient – penguin club staff (Alice) was wonderful with our daughter and having her in the crèche for a few hours each morning allowed my husband and I to ski together which was so nice. Ladies in the office and team in the ski hire room all incredibly friendly and helpful. All in all a fabulous experience.